FAQ

Tickets can be purchased directly through our website or at the venue box office on the night of the event (subject to availability). We recommend purchasing online in advance as many events sell out. You'll receive a confirmation email with your e-ticket.

Our venues are accessible by public transit, rideshare, or car. Visit the specific venue page for detailed directions, parking options, and nearby transit stops. We recommend rideshare for late-night events.

Yes! If you've lost an item at one of our events, please contact us within 30 days with a description of the item, the event name/date, and where you think you lost it. We'll check our lost and found inventory and get back to you.

All ticket sales are generally final. If an event is cancelled, you'll receive a full refund. If an event is rescheduled, your ticket transfers to the new date or you may request a refund. See specific event terms for details.

Age requirements vary by event. Most nightlife events are 21+, while concerts may be all-ages or 18+. Check the event listing for specific age restrictions and remember to bring valid ID.

Absolutely! VIP tables and bottle service are available at select venues. Contact our VIP team at least 48 hours in advance for reservations, pricing, and package details.

Prohibited items include weapons, outside food/drinks, professional cameras, and illegal substances. All guests pass through security screening. Check the venue page for the complete list.